Subscriptions & Billing
Subscriptions is your account with OSOSS: which plan you are on, which channels and add-ons you pay for, what the next bill will be, who receives it, and every invoice you have already been charged. It is the one page in the dashboard about money you owe rather than money you collect.
Menu path: Settings > Subscriptions
What the overview shows
The overview is built from three cards. The Subscription card carries a status tag - trial or active - the period you are subscribed for, the renewal date, a Renew now button and a gear that leads to Manage subscription. Under it, the bill estimate itemises what you are paying for as quantity, name and price, in your regional currency, with the total underneath. That estimate is the best answer to "why did the bill change": it lists every channel and add-on, so an increase is always traceable to a line.
Billing contact is the person the invoices and renewal notices go to, with an optional second address for copies. This is worth checking once a year; renewal notices sent to somebody who has left the company are how a subscription lapses.
Billing history lists the invoices already issued - date, number, amount - each with a download link. Those are the documents your accountant needs for the OSOSS expense itself.
States your subscription can be in
| State | What it means |
|---|---|
| Trial | The account works, no card has been charged; a Subscribe action converts it |
| Active | Paid and renewing on the date shown |
| Pending cancellation | You have cancelled; a banner shows the date the account stays active until |
Change what you pay for
- Open Manage subscription from the gear on the subscription card.
- Work through the steps: the channels you sell on, then the marketplace add-ons, setting the quantity you need for each.
- Continue to the cart and complete the purchase. Whatever you add appears on the next bill estimate straight away.
Add-ons bought here are the same items sold in the Marketplace, and they are what unlocks features elsewhere in the dashboard - extra user licences, WhatsApp and SMS packages, courier integrations, payment gateways. If a control in another module is greyed out or missing, this is where you find out whether the reason is your plan.
Renewing and cancelling
Renew now builds a renewal order and takes you to the cart rather than charging silently, so you always see the amount before it is paid. Cancelling is deliberately harder: you choose a reason, explain it, and type CANCEL to confirm, and the account then runs to the end of the period you have already paid for.
Where to go next
- Marketplace - the catalogue of add-ons your plan can include
- Users - where user licences from your plan are assigned
- Company - the company details printed on your bills
What you can do on this page
Every action on this page, step by step. What you see depends on your role, so a control your account is not set up for simply does not appear.
Print or save as PDF
- Choose Print in the row's actions menu, or open the record and use Print there.
- Pick the template or format if you are prompted.
- Your browser's print dialog opens - print it, or choose Save as PDF as the destination.
Related pages
- Settings > Marketplace - add-ons that may affect billing