POS Reports
POS Reports is the register's own analysis - what sold at the counter, and what was taken back out of a sale before it closed. The second half is what makes this section different from general sales reporting.
Menu path: POS > Reports
What is available
| Report | The question it answers |
|---|---|
| Sales by products | What sells at the counter, by volume and value |
| Sales by categories | Which parts of the menu or catalog carry counter trade |
| Void invoices | Whole sales that were cancelled before completion |
| Void items | Individual lines removed from a sale |
Why voids deserve attention
Every register produces voids: a customer changes their mind, a cashier scans twice, a line is entered against the wrong table. That is normal. What is not normal is a pattern, and voids are the standard place cash loss shows up.
Read them by cashier, by time of day and by product:
- By cashier - one person with far more voids than their colleagues, on the same shifts and products, is worth a conversation. It may be training. It may not.
- By time - voids clustered at quiet moments, rather than in the rush, are harder to explain as mistakes.
- By product - the same item voided repeatedly usually means a pricing or barcode problem rather than anything about the staff.
Reading the sales side
Counter sales behave differently from online sales: baskets are smaller, decisions are faster, and what sits by the till matters. Sales by products at POS is therefore your guide to what belongs within arm's reach of the customer, and sales by categories tells you whether your menu layout matches what people actually order.
Related pages
- POS Sessions - shift takings and variances
- POS Orders - the underlying sales
- Sales Reports - the cross-channel view
Full reference
Every option and control on this page, at a glance.