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Website Orders

Website Orders is the operations desk for your online store. Every purchase a customer completes on your storefront or mobile app lands here, and this is where your team moves each order through its life - from the moment it arrives, through preparation and dispatch, to delivery and final fulfillment. If Sales > Invoices is where you watch the money, this screen is where you run the work.

Menu path: Sales > Website > Orders

URL: https://my.ososs.com/dashboard/store/new-orders

Screenshot from the live OSOSS Dashboard

How the order lifecycle works

The status tabs across the top of the list mirror the fulfillment journey. Click a tab to see only the orders sitting at that stage:

TabMeaning
OpenedNew orders waiting for someone to act - your pending queue
ProcessedAccepted and being prepared
DispatchedOut with a driver or shipping company
DeliveredReceived by the customer
FulfilledComplete - goods delivered and payment settled
RefundedMoney returned - see Refunded Orders
On holdPaused deliberately
CanceledVoided orders
AllEverything, regardless of stage

Each row shows the order number, order status tag, created date, customer, amount, delivery date and time, payment gateway, payment status tag, and shipping method - so you can see at a glance what is due, who ordered it, and whether it is paid.

Note: Order status and payment status are independent. An online order paid by KNET arrives already Paid but still Opened; a cash-on-delivery order can reach Dispatched while still Unpaid.

Process an order

  1. Open the Opened tab - this is your pending work.
  2. Open a row to review items, customer details, and the requested delivery window.
  3. Advance the order: Processed when you accept and start preparing it, Dispatched when it leaves, Delivered on receipt, then Fulfill.
  4. For unpaid orders, use Mark As Paid when the money is collected; paid orders can be closed in one step with Fulfill Paid Invoice.
  5. If the order cannot proceed, use Cancel.

Deliver with your own drivers

Driver-delivered orders carry two extra steps built into the row actions:

  1. Assign Invoice To Driver - pick the driver who will carry the order; the driver filter and ETA status filter then let you track their load.
  2. After delivery, Pay Commission records the driver's delivery commission against the order, so driver payouts stay reconciled with the orders they actually delivered.

Combine orders into one statement

Select the orders of a single customer (a company with many small orders, for example) and choose Create Consolidation Invoice to merge them into one billing document. The consolidation invoice id and not in consolidation invoice filters help you find what has and has not been consolidated. See Consolidation Invoices.

Finding orders

The quick search matches the order number. Beyond it, 47 filters cover branch, customer, driver, ETA status, coupon, payment gateway, payment status, platform and source, shipping method, product, delivery date and time windows, geography (country, city, area), collection status, and more. Save any combination with Save Filter to reuse it in one click.

Tip: Custom fields you define under Settings > Custom Fields automatically appear here as extra filters.

Printing, exporting, and deleting

What you can do on this page

Every action on this page, step by step. What you see depends on your role, so a control your account is not set up for simply does not appear.

Open and read a record

  1. Click the row, or choose View in the row's actions menu.
  2. The detail page shows the record's own fields, its related documents, and the actions that apply to it in its current state.
  3. Use the breadcrumb or your browser's back button to return - your filters, sort, and page position are preserved.

Delete a record

  1. Open the row's actions menu and choose Delete.
  2. Confirm in the dialog. There is no undo from the interface.
  3. If the record is referenced elsewhere - used on a document, tied to a transaction - the delete is refused and the reason shown.
When a record is refused, or when it may come back into use later, deactivate it instead of deleting. It disappears from selection lists while every document that already used it keeps reading correctly.

Switch between status tabs

  1. The tabs above the table are saved views over the same data, each pre-filtered to one state.
  2. Click a tab to switch. Your column choices carry across; the tab's filter is applied on top of any filter you set.

Tabs here: Opened, Processed, Dispatched, Delivered, Fulfilled, Refunded, On hold, Canceled, All

Act on many records at once

  1. Tick the checkbox on each row you want, or the checkbox in the header row to take the whole page.
  2. A bar appears with the count selected and the actions available.
  3. Choose your action and confirm. It runs across every selected record.

Available here: print_ar, print_en

Actions on a single record

These appear in the row's actions menu and on the record page, and only when the record's current state allows them:

Export the list

  1. Filter and choose your columns first - the export mirrors exactly what is on screen, not the whole table.
  2. Click Export All.
  3. The file downloads as a spreadsheet: one row per record, your visible columns in your order.

Print or save as PDF

  1. Choose Print in the row's actions menu, or open the record and use Print there.
  2. Pick the template or format if you are prompted.
  3. Your browser's print dialog opens - print it, or choose Save as PDF as the destination.

Full reference

Every option and control on this page, at a glance.

List columns

Shown by default: Format number, Order status tag, Created at, Customer, Amount, Delivery datetime, Incomes - gateway, Payment status tag, Shipping method

Also available: Barcode, Collection status, Currency, Currency code, Customer group, Delivery tag, Delivery type, Driver, Driver commission, Due, ID, Invoice number, Is commission paid, Is delivery, Is paid, Is returned, Note, Order status, Paid, Payment gateway, Payment method, Platform name, POS session ID, Purchase order, Seller, Shipping address, Source, Status, Status tag, Type, Unpaid, UTM campaign, UTM content, UTM medium, UTM source, UTM term, VAT number

Expandable column groups: Customer, Incomes, Items - Each group expands to its own sub-columns in the manage-columns dialog.

Filters (46)

Status tabs

Opened, Processed, Dispatched, Delivered, Fulfilled, Refunded, On hold, Canceled, All

Bulk actions

Form fields (1)

Account ID

Record actions

Sortable columns

Delivery date time, Delivery tag text, Order status tag, Payment status tag text

Standard list tools

Every list page in OSOSS shares these controls: