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Backorder Items

A backorder item is a quantity you have sold but did not have. This page is the consolidated list of those debts across every channel - the register, the website, the mobile app and the API - which makes it the shortest honest answer to "what do we owe customers right now?"

Menu path: Inventories > Backorder Items

Screenshot from the live OSOSS Dashboard

How backorders arise

Backordering is a per-product, per-channel policy, not an accident. Products carry an enable-backorder switch, and branches carry one too. When both allow it, a sale that exceeds available stock completes anyway and the shortfall is recorded here instead of blocking the customer at checkout.

Each row identifies the product by name, SKU and barcode with the outstanding quantity. The entry is not something you close by hand: when stock arrives for that product - through a purchase receipt, a transfer or a stock count correction - the shortfall is consumed automatically and the row clears.

Working the list daily

  1. Open the page each morning and sort by quantity to see where the exposure is largest.
  2. For each product with a real shortfall, check whether stock is already inbound on a purchase order before raising another one - duplicate ordering is the usual cost of a neglected backorder list.
  3. Raise a purchase order or move stock in from another branch with a transfer.
  4. For anything that appears here week after week, the fix is upstream: raise the product's reorder threshold, or switch backordering off for it.
Tip: Channel-specific views exist under Sales > POS and the website section; this page is the master list. Use the channel views when you are chasing one team's promises, and this one when you are deciding what to buy.
Warning: Every row here is a customer expecting goods. Backorders that age past your customers' patience turn into refunds and chargebacks, so treat the oldest rows as urgent even when their value is small.

Full reference

Every option and control on this page, at a glance.

Filters (69)

Record actions

Sortable columns

Ave cost, Categories, Invoices sold quantity, Quantity

Standard list tools

Every list page in OSOSS shares these controls:

Related pages

What you can do on this page

Every action on this page, step by step. What you see depends on your role, so a control your account is not set up for simply does not appear.

Delete a record

  1. Open the row's actions menu and choose Delete.
  2. Confirm in the dialog. There is no undo from the interface.
  3. If the record is referenced elsewhere - used on a document, tied to a transaction - the delete is refused and the reason shown.
When a record is refused, or when it may come back into use later, deactivate it instead of deleting. It disappears from selection lists while every document that already used it keeps reading correctly.

Actions on a single record

These appear in the row's actions menu and on the record page, and only when the record's current state allows them:

Export the list

  1. Filter and choose your columns first - the export mirrors exactly what is on screen, not the whole table.
  2. Click Export All.
  3. The file downloads as a spreadsheet: one row per record, your visible columns in your order.